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Ashley2
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Upgrade not working

How long does and online upgrade take? It said 48 hours when I upgraded my tv package on Saturday but I still have nothing through. Any help appreciated thanks
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Re: Upgrade not working

HI Ashley2

 

Welcome to the Community, sorry to learn about the delay in you receiving your service upgrade.

 

Fingers crossed things are working as they should at the moment? I've not been able to locate your account to check but if you're still experiencing the problem, let me know and I'll do what I can to escalate this right away.

 

 Apologies again for the inconvenience caused

Craig


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foxman500uk
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Re: Upgrade not working

I am having the same problem
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Re: Upgrade not working

Hi Ashley2,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with this too.

 

Are you getting any error messages/codes on screen? 

 

Speak soon

 

Josh


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