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Upgrade not working

I upgraded my package yesterday to get BT sport, I've had an email this morning yo say that the upgrade is complete but the channels are still not available. I was hoping to watch the Norwich Liverpool game which has already started and I'm sure I'll be being charged for my new channels already!

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Re: Upgrade not working

Hi Lordos23,


A warm welcome to the community forum Smiley Happy


I'm sorry to hear that your Upgrade hasn't come through yet.  I just wanted to pop by and see if they have come through for you now.  If not, give the box a reboot by powering off/on again and this should refresh things for you.


Let me know how you're getting on. Smiley Happy



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