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Unknown error, On Demand

Going ' on demand .> by channel ' then selecting any channel gives an unknown error page. This has been going on for over  a week now is it ever going to be properly sorted ( there was an error fixed the other day but there seems to be no fault recorded on the status system for this)?

Gyle head end.  EH14 ###

BTW system has been rebooted so it is not that.

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Re: Unknown error, On Demand

Welcome to our community cheeseboard,

I'm sorry to hear that you're getting an unknown error message.  I will be happy to help check this out for you.

I have checked in the office here and it seems to work ok for us.  Is this still an issue for you today?  If so let me know and I can help further.

Also if you can let me know if this error comes up at any other point in them enue system this may help us figure this out Smiley Happy

One other thing you can try which may help resolve this, is to carry out a service connection.  To do this follow these steps:  HOME > HELP & SETTINGS > SETTINGS > NETWORK >CONNECT TO MY VIRGIN MEDIA SERVICE NOW.

This process may take a few minutes to complete, once done give On Demand another try and let me know if this has helped at all.

I look forward to hearing from you.

Collette Smiley Happy

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