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MrsB1807
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Unable to send emails from iphone6

I've been unable to send any emails from my virginmedia email account on my iPhone for about 6 weeks! I've deleted my account on my phone and then added it again and it works for a while then stops again. It tell me the username or password is wrong but it isn't otherwise it wouldn't work when I first add it. I can receive emails fine. Driving me mad!!
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Message 2 of 10
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Re: Unable to send emails from iphone6

Hi MrsB1807, 

 

Welcome to the forums, I'm sorry to see you have been having trouble sending emails from your iPhone. 

 

It may be worth taking a look at these settings just to make sure things are as they should be on the device. 

 

Are you having trouble sending or receiving in webmail

 

Keep us posted. 

 

Emma


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MrsB1807
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Message 3 of 10
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Re: Unable to send emails from iphone6

Webmail is fine, just on phone. Settings are fine
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Re: Unable to send emails from iphone6

Hi MrsB1807, 

 

Thanks for getting back to me. 

 

Are you using IMAP or POP settings on your iPhone, also which client mail are you using on your phone?

 

Speak to you soon. 

 

Emma


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MrsB1807
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Message 5 of 10
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Re: Unable to send emails from iphone6

I'm using imap as it doesn't accept pop3. Is there any way I can send an image of my settings?
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Re: Unable to send emails from iphone6

Hi MrsB1807, 

 

Sorry I didn't get back to you sooner, I have been out of office for a little bit. 

 

How are things looking for you now? If you're still having trouble let me know and we'll take it from there. 

 

Many thanks

 

Emma


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BinghamBloke
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Message 7 of 10
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Re: Unable to send emails from iphone6

What has any of this got to do with TV?
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Re: Unable to send emails from iphone6

Hi BinghamBloke, 

 

No idea why this has popped over this way, it was in email before, I'll ask for it to be moved back Smiley Happy

 

Many thanks

 

Emma


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MrsB1807
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Message 9 of 10
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Re: Unable to send emails from iphone6

Hi I'm all sorted now thank you. I ended up ringing Apple Support and they amended my settings
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Message 10 of 10
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Re: Unable to send emails from iphone6

Hi MrsB1807, 

 

Thank you for keeping me updated. I am glad to see they got things sorted for you. 

 

I am sorry I couldn't get back to you sooner so I could sort it myself. If you do need any help in the future we'll always be happy to help you out. 

 

All the best

 

Emma


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