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JamesHoll86
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Unable to get hold of Virgin Media New Homes

Hi, 

I have been trying to contact the Virgin New Homes team for over a week and a half, i have tried several times a day at different time. Yesterday (09.10.17) i was ringing from 13:30 - 17:00 non-stop without a single person answering. 

I understand that you are busy, but not answering for that amount of time is bad service. Is there an alternative format to contact the team i.e. email? As i want to get Broadband / TV sorted asap. If not i will be forced to go to another provider. 

Thanks in advance.

James

 

 

 

 

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Re: Unable to get hold of Virgin Media New Homes

Hi JamesHoll86,

 

Thanks for your post and apologies to hear you're having an issue speaking with the National Home Builders Team. 

 

Their team have gone through some changes recently and it's meant they have been left severely under staffed. 

 

If you can send me a private message with the following, I'll pop them an email asking them to contact you. 

  • Name
  • Address
  • Contact Number
  • Preferred time of contact
  • Developer of the site
  • A brief outline on why you're contacting them

To send me a private message, click on Kath_F next to my post and on the right hand side you will see the option to send a message Smiley Happy

 

* For other forum users reading this, please only PM me if I have asked you to first

 

Thanks,

Kath_F
Forum Team

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JamesHoll86
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Re: Unable to get hold of Virgin Media New Homes

Hi Kath_F,

Thank you for replying and advising of the changes tot he National Home Builders Team. I have managed to get through to them and everything is now sorted, just awaiting installation next week. 

Many Thank 

James

 

 

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