Hi, every day,several times a day i keep getting a short picture freeze(second or two) followed by the channel banner coming up on the bottom of the tv,like when you press ok to see what channel you are on and what prog is on.Does anyone else have this issue and is there a cure?
I'm so sorry to learn about the problems you're experiencing with your TV service at the moment.
I've been able to locate your account and run some tests on the set top box from our end for you, we're seeing a problem with one of the boxes and I'd like to request that a member of the team take a closer look, if you're available.
I've sent you information regarding this in a private message, you can view the message by clicking the purple envelope on the top right of this page. Sorry again for the inconvenience this is causing.
Hope you have a great new year and we'll talk soon