Menu
Reply
  • 160
  • 0
  • 0
wilksbrighton
On our wavelength
66 Views
Message 1 of 4
Flag for a moderator

Tv sound and remote problem

My standard Virgin media box's remote has stopped working. On my my Tivo box, the sound goes in to a radio static. I also my broadband has been disconnecting a few times this week as well.

0 Kudos
Reply
  • 6.73K
  • 269
  • 488
Forum Team
Forum Team
48 Views
Message 2 of 4
Flag for a moderator

Re: Tv sound and remote problem

Hi wilksbrighton,

 

Thanks for posting!

 

Sorry you're having so many issues with your services.

 

I've ordered you a replacement remote control. That should be with you within 3 - 5 working days.

 

Can you check the cable connections in the TiVo®? Do you get any sound issues when you use any other devices connected to the TV?

 

I've run some checks on the broadband and TiVo® and the signal levels are all looking great.

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh

 


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 160
  • 0
  • 0
wilksbrighton
On our wavelength
40 Views
Message 3 of 4
Flag for a moderator

Re: Tv sound and remote problem

Hi Josh,

 

Thanks for sending out a replacement remote.

 

The sound is fine with other devices connected to the tv. The connections are tight on the Tivo.

0 Kudos
Reply
  • 6.73K
  • 269
  • 488
Forum Team
Forum Team
27 Views
Message 4 of 4
Flag for a moderator

Re: Tv sound and remote problem

Hi wilksbrighton,

 

Thanks for doing those checks for me!

 

I'd like to send a technician to take a look at it for you. I've sent you a private message (purple envelope at the top right of your screen) so I can get this arranged.

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply