Yep. That's correct. They are linear channels carried in the same way as terrestrial & satellite TV services. A call to the faults department is all that's needed (150 from a VM phone). They can check levels remotely & send engineers out if necessary.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile