Welcome to the Community, I'm sorry to hear about the problems you're experiencing with your TV service at the moment.
I've not been able to locate your account to take a closer look at this from our end for you unfortunately. So I can do that, could you respond to the private message I've sent with the requested information? You can view the message by clicking the envelope on the top right of this page. That's if you're still experiencing the problems with your TV service.
Apologies again for the problems you're experiencing, we're looking forward to hearing from you.