Menu
Reply
  • 3
  • 0
  • 0
leetommo85
Joining in
650 Views
Message 1 of 6
Flag for a moderator

Tv freezing and tv guide saying 'to be announced'

Hello.

'To be announced' keeps appearing on numerous changes in tv guide and channels keep freezing and looking scrambled. Does it on recorded shows too but when I rewind it, it's fine so it's not jammed up while its been recording, it's doing it whilst I'm watching it. Poor form on something that costs £70 a month.
0 Kudos

Helpful Answers
  • 4.28K
  • 102
  • 1.14K
frank_gm
Community elder
1,250 Views
Message 4 of 6
Flag for a moderator
Helpful Answer

Re: Tv freezing and tv guide saying 'to be announced'


leetommo85 wrote:
I understand it happens but it's literally all the time and it's getting annoying!

What happened when you previously reported it?

 

 

Nice to be able to post again, after their mistake (removed by the Censorship team).
¡No Pasarán!

All Replies
  • 4.28K
  • 102
  • 1.14K
frank_gm
Community elder
639 Views
Message 2 of 6
Flag for a moderator

Re: Tv freezing and tv guide saying 'to be announced'


leetommo85 wrote:
Hello.

'To be announced' keeps appearing on numerous changes in tv guide and channels keep freezing and looking scrambled. Does it on recorded shows too but when I rewind it, it's fine so it's not jammed up while its been recording, it's doing it whilst I'm watching it. Poor form on something that costs £70 a month.

Its technology, it happens. In your case most likely a signal issue. You can wait here for someone from the VM Forum team to respond, maybe a day or two, or, quicker, call 150 from a Virgin phone or 0345 454 1111 from any other.

 

 

Nice to be able to post again, after their mistake (removed by the Censorship team).
¡No Pasarán!
0 Kudos
  • 3
  • 0
  • 0
leetommo85
Joining in
632 Views
Message 3 of 6
Flag for a moderator

Re: Tv freezing and tv guide saying 'to be announced'

I understand it happens but it's literally all the time and it's getting annoying!
0 Kudos
  • 4.28K
  • 102
  • 1.14K
frank_gm
Community elder
1,251 Views
Message 4 of 6
Flag for a moderator
Helpful Answer

Re: Tv freezing and tv guide saying 'to be announced'


leetommo85 wrote:
I understand it happens but it's literally all the time and it's getting annoying!

What happened when you previously reported it?

 

 

Nice to be able to post again, after their mistake (removed by the Censorship team).
¡No Pasarán!
  • 3
  • 0
  • 0
leetommo85
Joining in
620 Views
Message 5 of 6
Flag for a moderator

Re: Tv freezing and tv guide saying 'to be announced'

I haven't reported it until now.
0 Kudos
  • 7.25K
  • 281
  • 547
Forum Team
Forum Team
569 Views
Message 6 of 6
Flag for a moderator

Re: Tv freezing and tv guide saying 'to be announced'

Hi leetommo85,

 

A warm welcome to the community Smiley Happy

 

I'm sorry to hear that you're getting picture disruption when watching your programmes.  I'll be happy to help take a look at this for you.

 

I have carried out some checks with the boxes remotely and all is looking fine at the moment signal and power level wise.  How are things looking today?

 

If you're still getting picture disruption, let me know and I can help further.

 

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos