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Leroyboy007
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Tv anywhere on laptop not working

I can't get tv anywhere to work on laptop it loads with an x in the corner and I select watch black screen comes up and then closes and nothing. Have deregistered then registered no chance.
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Message 2 of 12
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Re: Tv anywhere on laptop not working

Hi Leroyboy007,

 

Welcome to the Community!

 

I'm sorry to hear you're having trouble with TV Anywhere.

 

What web browser do you use to view TV Anywhere? Could you check to make sure the Flash player is up to date?

 

Speak soon

 

Josh


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Leroyboy007
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Message 3 of 12
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Re: Tv anywhere on laptop not working

I use IE11 but have also tried Mozilla and chrome and doesn't work on any of them (It has worked previously). I thought with Windows 10 it updates automatically. Any how I've checked and I seem to be on the latest version.
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Leroyboy007
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Message 4 of 12
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Re: Tv anywhere on laptop not working

I thought I would try edge however when I try that I get device limit reached even though I'm opening edge on same device as registered....this all seems a tad flakey to me.
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Leroyboy007
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Message 5 of 12
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Re: Tv anywhere on laptop not working

I can view you tube videos without issue so assuming not a flash player issues.
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Message 6 of 12
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Re: Tv anywhere on laptop not working

Hi Leroyboy007,

 

Thanks for checking that for me!

 

I'd like to add another device change to your account so we can run more checks but I can't seem to locate your account. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon

 

Josh


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Message 7 of 12
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Re: Tv anywhere on laptop not working

Hi Leroyboy007,

 

Thanks for the details!

 

I've located the account and added another device change.

 

First I'd like you to delete the laptop as a device. Once you've done that, open up Firefox and check to make sure Flash is up to sate. Then check the Flash add-on settings and make sure it's set to Always Activate

 

You can then go to the TV Anywhere website, sign in and try to play a program. 

 

Let us know how it goes.

 

Josh 


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Leroyboy007
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Message 8 of 12
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Re: Tv anywhere on laptop not working

Ok will get back to you shortly
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Leroyboy007
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Message 9 of 12
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Re: Tv anywhere on laptop not working

Ok done that and re registered. Now this time when the screen isn't maximised there is no picture but is sound. When maximised there is a picture so just reboot ing
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Message 10 of 12
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Re: Tv anywhere on laptop not working

Hi Leroyboy007,

 

That's progress! Let me know how it goes after a reboot.

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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