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Joe4
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Tv and wifi have stopped after power cut and not coming back on

So after a 5 second power cut in the neighbourhood, my TiVo box has just been on starting up since. It has a full blue light and then a flashing red light on the TiVo box, my wifi box is flashing green at me when it's usually white?? Someone help... what can I do??
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Superuser
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Re: Tv and wifi have stopped after power cut and not coming back on

Assuming pow is back on now...

Switch them both off. Wait a minute. Switch teh HUB on. Wait 30 seconds. Switch TiVo on.

If that doesnt work, it may have been a power surge and not a power cut....is everything else working okay?

 



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Superuser
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Re: Tv and wifi have stopped after power cut and not coming back on

Assuming pow is back on now...

Switch them both off. Wait a minute. Switch teh HUB on. Wait 30 seconds. Switch TiVo on.

If that doesnt work, it may have been a power surge and not a power cut....is everything else working okay?

 


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Forum Team (Retired) BenD_H
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Re: Tv and wifi have stopped after power cut and not coming back on

Hi Joe4,

 

Many thanks for taking the time to messages us for the first time Smiley Happy

 

I am sorry to hear about the power cut, they're famously bad for timing!

 

I have checked you current status and your services are switched on, are you still having some problems? 

 

Keep in touch.

Ben


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Superuser
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Re: Tv and wifi have stopped after power cut and not coming back on

Momentary power outages usually mean you are adjacent to an electrical supply section where a fault has developed. While your power may come back on almost immediately or after a few minutes, usually the adjacent area will still be without power. If Virgins optical node is located in that area, services will remain off until power is restored.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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gobblebox
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Re: Tv and wifi have stopped after power cut and not coming back on

We had a power cut this afternoon and the same thing has happened to us.  Turning off and on again as suggested does not work.  Any suggestions?

 

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Forum Team
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Re: Tv and wifi have stopped after power cut and not coming back on

Hello gobblebox,

 

I have checked your account and I can see that everything looks like it's back online so please let me know if I can help with anything else.

 

Kind regards

Rose
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northernlass73
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Re: Tv and wifi have stopped after power cut and not coming back on

My power is back on but nothing on TiVo or broadband yet. Will jump on chat later when I get home again to check service then.
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Re: Tv and wifi have stopped after power cut and not coming back on

 

Hi northernlass73,

A warm welcome to our community. Smiley Happy

I'm sorry to hear you have experienced some disruption with the TV service, I'd like to help check this out for you.

How are things looking today?  

If you're still experiencing any service issues, please let me know.  I'm here to help if you need me.

Collette.

 


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Carlaandmichael
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Re: Tv and wifi have stopped after power cut and not coming back on

Hi
I'm having the same issue. Power needed to be switched off to change a meter and now the WiFi isn't working.

Base led is green, WiFi light is green and internet lights are intermittently flashing green or red.

Thanks for any help
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Re: Tv and wifi have stopped after power cut and not coming back on

Sorry to hear about the trouble experienced with your broadband connection Carlaandmichael,

 

I've located you account and the only issue I'm able to detect concerns a high demand for our service within your area, under the fault ticket reference F003395649, with a review set for 10/01/2018. With this, you might find that your Virgin Broadband, Virgin TV or TiVo® interactive services are a bit slow at certain times of the day.

 

Let me know if I can help with anything more,

 

Nat_J


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