You could try a network connection but this may not resolve the problem if your TiVo has a connection problem.
Press Home, followed by Help & Settings, then Settings, then Network, then finally Connect to the Virgin Media Service now.
Thank you for your post and welcome into the Community
I would like to ask if you have been able to try Ernie_C's helpful advice here, it's exactly what I would have said
If you need any additional help then please let me know and thanks Ernie_C
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