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purple10
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Tivo recordings recordings stuttering and pixellated and restarting

For roughly 4 months now my Tivo-box recordings have been stuttering and pixellating and jumping throughout playback. It has even resorted to restarting itself to try and resolve the issue. This is very frustrating when you consider how much the service costs and that there are other providers available! I have even resorted to using my old DVD Recorder just to make sure I am able to record and watch my programmes.....not happy. As Christmas is approaching are there any Virgin Media Staff monitoring this community and am I able to get help or a new Tivo-Box before I approach other service providers. My Tivo-Box is 3 and 1/2 years old now.

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Superuser
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Re: Tivo recordings recordings stuttering and pixellated and restarting

What did the Faults team say when you talked to them?

You'll get an immediate response if you give them a ring on 150 (from 08:00 until midnight, every day), or use the Contact Us link at the bottom of this page to initiate a live chat (from 08:00 until 20:00, Monday to Saturday)

This is primarily a user community forum and while the VM forum team do endeavour to read and, where appropriate, respond to every thread, it can take them a few days to wade through the volume of posts. So for an technical issue, which this seems to be, your best line of inquiry is through the Faults team via the methods above.


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