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Kev1977
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Tivo keeps getting stuck on "starting up"

Hi, twice in the past 3 days my Tivo box has been stuck on “starting up” and leaving it in this state for 30 or more minutes has made no difference. The only way I can restore service is to physically power off the box, leave it for a couple of minutes and then power it back on. I have a multiroom box which has not experienced any problems so this is definitley an issue with the Tivo box itself. Any thoughts as to what is wrong with my Tivo box? It is only a couple of months old!

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Superuser
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Re: Tivo keeps getting stuck on "starting up"

A plethora of reasons, but it could well be that the HDD within the box has died.

Either way, for a remote diagnosis, get in touch with the Faults team.

You'll get an immediate response if you give them a ring on 150 (from 08:00 until midnight, every day), or use the Contact Us link at the bottom of this page to initiate a live chat (from 08:00 until 20:00, Monday to Saturday)

This is primarily a user community forum and while the VM forum team do endeavour to read and, where appropriate, respond to every thread, it can take them a few days to wade through the volume of posts. So for an technical issue, which this seems to be, your best line of inquiry is through the Faults team via the methods above.


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
    Please use the Search feature before starting a new thread
To thank or if you Like a post, use the Kudos +button. If it's an answer to your query, click Options.
Finally, if all else fails, take a deep breath and remember there's more to life than the internet and TV!

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Superuser
Superuser
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Message 2 of 3
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Helpful Answer

Re: Tivo keeps getting stuck on "starting up"

A plethora of reasons, but it could well be that the HDD within the box has died.

Either way, for a remote diagnosis, get in touch with the Faults team.

You'll get an immediate response if you give them a ring on 150 (from 08:00 until midnight, every day), or use the Contact Us link at the bottom of this page to initiate a live chat (from 08:00 until 20:00, Monday to Saturday)

This is primarily a user community forum and while the VM forum team do endeavour to read and, where appropriate, respond to every thread, it can take them a few days to wade through the volume of posts. So for an technical issue, which this seems to be, your best line of inquiry is through the Faults team via the methods above.


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
    Please use the Search feature before starting a new thread
To thank or if you Like a post, use the Kudos +button. If it's an answer to your query, click Options.
Finally, if all else fails, take a deep breath and remember there's more to life than the internet and TV!
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Kev1977
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Re: Tivo keeps getting stuck on "starting up"

Hi,

So this turned out to be a faulty Tivo, it got replaced two days after I called to report I was having issues and the new one's been working great ever since.

Thanks for the help

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