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solidstore
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Tivo box unable to view any channels

We have lost all TV channels both standard and HD on our Tivo box. The status page that allows a self-test to be run returns with an error. And your support web chat is busy. Please provide a service status update...

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japitts
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Re: Tivo box unable to view any channels

This is primarily a customer-customer forum, if you have a loss of service you really are best calling into faults-CS and getting it checked there and then.

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Forum Team
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Re: Tivo box unable to view any channels

Hi solidstore,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your TiVo®.

 

I've run diagnostics on your equipment and I can see an issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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