Welcome to the Community!
Really sorry to hear you're having trouble with your TiVo®.
I'd like to check this out for you but I can't seem to locate your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details.
Tech fan? Have you read our Digital life blog yet? Check it out
Thanks for the details!
I've attempted diagnostics on the box but it doesn't seem to be connecting to our network.
I've sent you a private message so I can arrange for a technician to check this out for you.