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paulgeorge22
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Tivo box keeps turning off

Hi

My Tivo box keeps going into a blank screen. Still has sound occasionally, but no picture.

The HDMi cable is connected fine

only been installed a few weeks

any ideas

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Re: Tivo box keeps turning off

Hi paulgeorge22,

 

A warm welcome to the community Smiley Happy

 

I'm sorry to hear that your ting picture disruption with the TiVo® service.  I'll be happy to help check this out for you.

 

I know you mentioned the HDMI cable is connected, can you advise if you have tried another lead incase it maybe faulty?

 

I haven't been able to connect to your box to check it's status, if you could also let me know if the box was turned on at the time of this post that would be super Smiley Happy

 

I'm here to help so keep me posted.

 

Collette Smiley Happy


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Welshdevil
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Message 3 of 7
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Re: Tivo box keeps turning off

This has been happening to me too. The screen will go black, but the sound will still work fine. The only thing that gets it back is unplugging at the wall and plugging back in.

This has happened two or three times now, the latest being about five minutes ago. We bought a new HDMI last year and haven't had a problem with it.

Any ideas on how to fix this or what's causing it?

Thanks

 

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Welshdevil
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Re: Tivo box keeps turning off

And happened again just now. Smiley Sad It's a nuisance and interferes with recording programs as the only way to get it back is to unplug/turn it off at the wall.

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Re: Tivo box keeps turning off

Hi Welshdevil,

 

Welcome to the community, it's good to see you've dropped by Smiley Happy

 

I'm sorry that you're also experiencing this fault as well, I'll be happy to help check this out for you.  I have been able to check your box remotely and at present there's no signal nor power level issues that can be detected.  

 

How are things looking today?  If the fault is still present, let me know and I can check this further for you.

 

Collette Smiley Happy


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paulgeorge22
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Re: Tivo box keeps turning off

Still happening and getting tiresome now. I've used a brand new HDMI lead so that isn't the problem

 

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Re: Tivo box keeps turning off

Hi paulgeorge22,

Thanks for getting back to me.  I'm sorry that the issue is being persistent.  

I would like to arrange for en engineer to call round to get this fixed.  I will send the details in a private message for you.

Look for the envelope icon above.

Collette Smiley Happy


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