Menu
Reply
  • 46
  • 0
  • 0
mtiller
Tuning in
2,124 Views
Message 1 of 9
Flag for a moderator

Tivo box, got power, but no picture or sound.

Hi All,

My Tivo box has no picture or sound, I've turned it off and on again, unplugged it and left it for 30 minutes and then reconnected.  I have verified that the TV is OK by connecting the HDMI cable to a Bluray player and watching a program and then moving  the HDMI cable from the Bluray to the Tivo box.  I have green power light so it's not in standby.  I tried to bring up menus to see if it was just the cable signal, but zip on the screen.

I suspect the box is dead, but does anyone have any ideas?

Regards

 Mark

0 Kudos
Reply
  • 46
  • 0
  • 0
mtiller
Tuning in
2,103 Views
Message 2 of 9
Flag for a moderator

Re: Tivo box, got power, but no picture or sound.

Ok, a quick update.  my wife rang VM helpdesk yesterday and following their suggestion I have been able to connect a SCART cable and get a signal, but the picture quality is awful as is the color.  I'm going to ring the again tonight (was busy last night)

 

Mark

0 Kudos
Reply
  • 369
  • 23
  • 51
gooding5
Fibre optic
2,099 Views
Message 3 of 9
Flag for a moderator

Re: Tivo box, got power, but no picture or sound.

Hi

Found this .

It may help

 

Smiley Happy

I work in the VM Swansea Faults Center .All comments are my own.
I do NOT speak for VM.
0 Kudos
Reply
  • 46
  • 0
  • 0
mtiller
Tuning in
2,090 Views
Message 4 of 9
Flag for a moderator

Re: Tivo box, got power, but no picture or sound.

Thanks Gooding, but I had already checked that. Sorry I should have said. 

I just rang VM again and I have a tech coming out, but earliest available it a week today Smiley Sad  Lady in the call centre agrees with me that the HDMI output is dead.

Oh well.

Regards

Mark

0 Kudos
Reply
  • 4.95K
  • 145
  • 281
Forum Team (Retired) BenD_H
Forum Team (Retired)
2,081 Views
Message 5 of 9
Flag for a moderator

Re: Tivo box, got power, but no picture or sound.

Hi Mark, 

 

Thank you for coming in and posting again, it's good to see a familiar face Smiley Happy

 

I am sorry that the TiVo picture quality isn't the best and I wish that the engineer visit is quick and resolves this for you. What time are they coming? Be sure to write back and let the Community know how you get on Smiley Happy

 

Take care.

 

Ben


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 46
  • 0
  • 0
mtiller
Tuning in
2,065 Views
Message 6 of 9
Flag for a moderator

Re: Tivo box, got power, but no picture or sound.

Hi Ben,

 

They are coming tomorrow afternoon, a week after they were called.

 

Mark

0 Kudos
Reply
  • 4.95K
  • 145
  • 281
Forum Team (Retired) BenD_H
Forum Team (Retired)
2,055 Views
Message 7 of 9
Flag for a moderator

Re: Tivo box, got power, but no picture or sound.

Hi Mark, 

 

Thank you for coming in and posting your comment back to me Smiley Happy

 

I can see you've mentioned the visit was for yesterday, I would like to ask how things have been since they have come and gone?

 

Take care and all the best Smiley Happy

 

Ben


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 46
  • 0
  • 0
mtiller
Tuning in
2,053 Views
Message 8 of 9
Flag for a moderator

Re: Tivo box, got power, but no picture or sound.

Hi Ben,

Although I was a little annoyed that it took a week, the technician confirmed my suspicions that the Tivo box was blown.  He also checked the V+ box and Cable modem were OK.  He agreed that it was likely caused by a lightning strike and apparently VM has  had about 200 calls in our area recently for the same thing.

Tivo was replaced.

Technician was thoroygh and did a good job.

Mark

0 Kudos
Reply
  • 4.95K
  • 145
  • 281
Forum Team (Retired) BenD_H
Forum Team (Retired)
2,050 Views
Message 9 of 9
Flag for a moderator

Re: Tivo box, got power, but no picture or sound.

Hi Mtiller,

 

Thank you for coming back to me about the visit, I'm really happy that this has been sorted for you. 

 

Lightning is an awesome power and I'd be surprised if there's anyone out there that can harness it, maybe Dr Frankenstien! 

 

Anyways I digress, If there's anything that you may need in the future, please let me know, I'm only a quick message away if you need. 

 

Take care and enjoy the rest of the week. 

 

Ben


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply