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Alilangford
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TiVo keeps rebooting on its own

My TiVo box keeps turning itself off and rebooting. Also when watching recordings they sometimes freeze and become pixelated.

Help please
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Superuser
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Re: TiVo keeps rebooting on its own

What did the Faults team say when you talked to them?

You'll get an immediate response if you give them a ring on 150 [VM phone] / 0345 454 1111 [non-VM phone] (from 08:00 until midnight, every day), or use the Contact Us link at the bottom of this page to initiate a live chat (from 08:00 until 20:00, Monday to Saturday)

This is primarily a user community forum and while the VM forum team do endeavour to read and, where appropriate, respond to every thread, it can take them from a few days to a couple of weeks to wade through the volume of posts. So for an technical issue, which this seems to be, your best line of inquiry is through the Faults team via the methods above.


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Forum Team
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Re: TiVo keeps rebooting on its own

HI Alilangford

 

Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your TV service lately.

 

I've run some tests on the TiVo box from our end and we're detecting some errors. As a result, if you're still experiencing issues I'd like to arrange for an engineer to come and take a closer look if you're available.

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

We'll speak soon

Craig


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