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Elainecm10
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TiVo box only seeing channels 1-5

Hi I have a TiVo box & for the last month I've been unable to record - see a TV guide & now I'm only seeing channels 1-5. I've been busy & not had time. What could be the issue. I tried to run a test but when I do it says the page no longer exists
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Re: TiVo box only seeing channels 1-5

Hi Elainecm10

 

I'm sorry to learn about the problems you're experiencing with your TV service at the moment, I've taken a look at your account and can see you've spoke to the team since your post and that some hits were sent you your set top box.

 

I hope that means that everything is working as it should? If not, get in touch and I'll do what I can to help.

 

Take care

Craig


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Faye38
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Re: TiVo box only seeing channels 1-5

I've also got this problem, but it is on my second box upstairs, which is showing only channels 1-5. I've had various problems with my second box since receiving the new v6 box are there any fixes for this?
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Re: TiVo box only seeing channels 1-5

Hi Faye38,

 

Thanks for posting.

 

I have checked your TiVo® and everything looks okay at the moment so please let me know if you're still experiencing problems.

 

Take care

Rose
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