We had an engineer attend yesterday to install our new TiVo service. I noticed last night while plugging something in, that the engineer has in fact used the power adapter from the Sky box (I was under the impression TiVo came with a transformer). I checked the box that the TiVo came out of and no cables were present, I then decided to check the HDMI cable and low and behold, he's used the Sky cables again!
Also didn't leave an Ethernet cable for the Superhub, although I wouldn't be surprised if this is standard.
Not happy at all at the moment, but to make matters worse, he's also capped off the Sky cables outside (admittedly to use the same hole to bring the coax through, which he probably did discuss with my partner).
Thanks for the update, I am saddened to hear that you didn't have a more positive installation experience. I will be happy to check this further for you, firstly I would like to request further details if that's ok?
I will request the details via a private message. Look for the icon above.
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msr stewart tivo box does come with power adapter he shouldnt have used the adapter from sky box to use for virgin tivo because it wouldnt work a sky box transformer for use on tivo and he shouldnt have used the sky cables for same virgin hole to coax through house its wrong equipment to use on cable many thanks jonni