My Virgin media has been installed today with the bog TV hub in the living room and the small one in kids room. Unfortunately the one in the kids room shows only the normal Channels, there is no kids channels in the kids room. HELP!!
I've gone to check the set top box today and again it is showing as offline. Can you please turn it on and leave on for the time being.
Post back here once it's on and then wait until you receive a reply from us before turning it off again.
As you've most likely noticed, it does take a few days for us to get back to you so if you do need it sorted right away, speak to the team on 150 / 0345 454 111 for them to run through the checks whilst you're on the phone.
If you are happy to wait then just let us know once it's back on so we can investigate things for you
Kath_F Forum Team
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