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japitts
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The Force: Manchester - HD only

As per subject, the current Sky-1 series "The Force: Manchester" is only available "onDemand" in HD. Doesn't bother me personally, but this might get some complaints from users without an HD-TV - a quick browse through the Sky OnDemand listings doesn't find any other series with the same problem.

 

Jon.

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Re: The Force: Manchester - HD only

Hi japitts,

 

Thanks for bringing this to our attention Smiley Happy

 

I will get this investigated and if we are able to replicate this then will escalate. 

 

Cheers.


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Message 3 of 11
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Re: The Force: Manchester - HD only

Just to confirm, this is now sorted and Episode 2 has appeared in SD & HD in a very timely manner. There's an issue with the guide data that's not picking up the HD version (only available via the "legacy" OnDemand menus) instead, but that's minor in comparison.

 

Thanks Collette.

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Re: The Force: Manchester - HD only

Hi japitts, 

 

Thanks for letting us know about this and glad to hear the programme is now there for you to view. 

 

I'll get that fedback to the team today. 

 

Thanks, 

Kath_F
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Message 5 of 11
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Re: The Force: Manchester - HD only

Same series another problem I'm afraid..

 

Episodes 1, 2 & 4 available.

 

Episode 3 missing outright, SD & HD.

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Message 6 of 11
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Re: The Force: Manchester - HD only

Hi japitts,

 

Thanks for letting us know about episode 3 being missing Smiley Happy

 

I have replicated this on our office TV here as well so I'll get this escalated up now.

 

We'll get right to work and hopefully have this restored as soon as we can.

 

Thank you for your patience Smiley Happy

 

 


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Re: The Force: Manchester - HD only

Episode 6 of this series is also missing outright, I think Episode 7 goes out this week sometime.

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Message 8 of 11
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Re: The Force: Manchester - HD only

Hi japitts,

 

Thanks for the update Smiley Happy

 

I have been able to replicate the missing episode 6 here so I'll get this raised to our teams to fix as soon as we can.

 

Once raised this should show on our Status Page.

 

Thanks again for your assistance Smiley Happy


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Message 9 of 11
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Re: The Force: Manchester - HD only

Hi Collette,

 

I'm sure this is in-hand, but just so you're aware - the episode is still missing and episode 7 has appeared as per schedule. I'd just hate for someone to think this was resolved when it wasn't ;-)

 

Regards, Jon.

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Message 10 of 11
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Re: The Force: Manchester - HD only

Hi japitts,

 

Thanks for getting back to me.  

 

I'm sorry to hear that episode 6 still isn't present yet.  It looks like we are still working on this at the moment.  The reference for this is:F003932496.

 

The latest estimated fix time is scheduled for 4pm today so if it's still missing after that, let me know and I can check on this for you.

 

I'm here to help if you need me. Smiley Happy


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