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stevepaul
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TV

HI I've just joined virgin i have broadband and tv vivid 200 my sound seems to b out of sync with the charecters and programmes take more then a minute to load is this normal?

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Re: TV

Hi stevepaul,

 

Welcome to the community Smiley Happy

 

I'm sorry to hear that the sound is out of sync with the picture.  I'll be happy to help check this out for you.

 

I have carried out some checks from here and signal wise all looks great.  I'd like to check a couple of other things with you if that's ok?

 

If you can get back to me with the following information:

 

*  Are you using any audio equipment like Surround Sound?

*  What lead/s are being used to connect the TiVo® box to the TV set?

*  Have you tried powering off/on the box to refresh things to see if this clears the issue?

*  Will this happen on all or just some channels?

 

When you say takes time to load I'm assuming this is via the Apps like BBC iPlayer/Netflix?  Or will this also be via the On Demand?

 

If you can give me some more details this will help me check this further for you Smiley Happy


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stevepaul
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Re: TV

Thank you for getting in touch I no surround set up I've restarted the TiVo box but still the same the loading issue is ok now it's just the sync issue
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stevepaul
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Re: TV

I'm using pro leads the issue is on all channels

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Re: TV

Hi stevepaul,

 

Thanks for your reply Smiley Happy

 

I have taken another look at the box remotely and all is still looking great with the signal and power levels at present.

 

If it's possible can you try a different lead to rule out a faulty lead?  If not don't worry, let me know how you get on and I'll let you know what the next steps will be.

 

Collette Smiley Happy


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