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timfurnell
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TV subtitles

As a regular subtitle user I find two recurring issues.

1) no subtitles available for On Demand services such as Movies

2) large size of subtitles used with Tivo/VirginTV service compared with ordinary TV HD access (e.g. BBC1HD via aerial.

Surely in order to provide accessible services for all users some enhancements are required.  Alternatively why is the Virgin service poorer than conventional TV services ? 

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Re: TV subtitles

Hi timfurnell

 

Thanks for taking the time to let us know how you feel about this, we're always looking for ways to keep improving so it's very much appreciated. 

 

I am sorry that you're not able to enjoy the service as much as you'd like, we'll take this on board. 

 

Take care

Craig


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timfurnell
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Re: TV subtitles

Craig

How and when will VM "take this on boar" ?

 

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Re: TV subtitles

Hi timfurnell,

 

Thank you for your reply.

 

We have various teams who work on making improvements where possible.  We're always about trying make things better with the services we provide.

 

We have dedicated teams who work on various issues that we feedback to.  If we can make that improvement then we'll get right on it.

 

In terms of subtitles, we pass on the content sent to us from the content provider.  We may be limited in the modifications we can make.  We will pass this on and see what can be done and if necessary work with content providers.

 

If we hear anything then we'll let you know.

 

All the best,

 

Collette Smiley Happy


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timfurnell
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Re: TV subtitles

OK I am now more annoyed than previously as numerous other providers including Netflix provide better (more accurate and speedier) and smaller subtitles on their programmes.  Why cannot VMM match this ? 

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