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Emily2
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TV - screen and sound is breaking up.

date of posting 31-03-2017

My Virginmedia cable TV picture and sound began breaking up approx 2 weeks ago.  I must find a way of stopping this as it is making it impossible to watch.  It happens on all Live TV and pre-recorded TV.  

What is the cause of this?

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Re: TV - screen and sound is breaking up.

Hi Emily2,

Welcome to the Community!

Really sorry to hear you're having trouble with your picture.

I've run diagnostics on your equipment and I can see an issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

Speak soon Smiley Very Happy

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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