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alr837
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TV pixelation

Both my TiVO and V+ box have been suffering with pixelation problems over the last few weeks. I thoguht this was a local problem as it stopped after a week or so. The last week or so it has been apparent again, and is making things unwatchable, re-boots haven't helped.

 

Didn't have time to call and log a fault this morning, any ideas?

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Re: TV pixelation

Hi alr837

 

I'm massively sorry to learn about the problems you're experiencing with your TV service at the moment. 

 

I've been able to locate your account and take a closer look at the set top boxes from our end for you. We're detecting problems from our end at the moment and I'd like to arrange for an engineer to take a look if you're available?

 

I've sent you information regarding this in a private message, you can view the message by clicking the red envelope on the top left of this page.

 

Sorry again for the inconvenience caused, we're looking forward to getting this sorted.

Craig


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