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Vicky1306
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TV keeps freezing on quite a lot of channels

This started on a couple of channels now it's happening on lots. Cannot watch TV due to the picture pixellating then freezing. Please help.
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Re: TV keeps freezing on quite a lot of channels

Hi Vicky1306,

 

Welcome to the forums Smiley Happy

 

I'm sorry to hear that you're experiencing freezing on the TV service.  I'll be happy to help check this out for you.

 

I have connected to your boxes remotely and there are signal issues that need fixing.  To do this I will arrange for an engineer to call out for you.

 

I'll pop all the details in a private message. (Look for the envelope icon above)


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