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stevehand46
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TV gone

No siganl whatsoever from about 8:40pm on Sunday.  To be fixed by 4:00pm yesterday.  Now have TV, but no Catch Up or On Demand now.  Apparently this was a regional problem (AREA12).  Now having an engineer out on Saturday.  How does a regional problem suddenly become a problem with the TiVO box?  Since this has happened either very slow internet connection or none at all.  No one at Virgin ever takes ownership of these problems.  A shambles at best

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Superuser
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Re: TV gone

Some area faults take longer to fix than others. If an amplifier fails in the coax part of the system it can take a week or so to re-balance the system downstream of where the fault occurred. Thankfully these faults are fairly rare.

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Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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