Thanks for your post and a big welcome to the Community
Apologies to hear you are having an issue with your TiVo® boxes currently
Taking a look at your account, I can see that the health of your boxes are in great shape according to the power levels and signals.
I can see one of the boxes has a hard drive fault meaning we will need to get an engineer out to resolve this.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
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