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motherhen1
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TV buffering

Is anybody having problems with all TV channels buffering, screen turning black and picture constantly jumping?

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Re: TV buffering

Hi motherhen1,

A warm welcome to our community Smiley Happy

I'm sorry to hear that you're experiencing picture disruptions on the channels.  I'd like to help check this out for you.

I have had a look at your box remotely and it is showing 'offline' right now.  Can you please let me know if the box is currently turned on or off at the time of this post?  Once confirmed I can help further.

Also, it's worth checking all leads are connected securely behind the box and TV set to ensure no loose leads are causing the issue.

Keep me posted on how you get on, I'm here to help Smiley Happy

Collette.

 


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motherhen1
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Re: TV buffering

Hello Collette

Thanks for your message. Just to let you know our box is now on-line.

Regards

Elaine Jarvis

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Re: TV buffering

Thanks for the update Elaine Smiley Happy

I have now been able to carry out some checks with the box and I can see a detectable signal fault that will be causing the picture disruptions you're experiencing.

I would like to arrange for an engineer for you to get this fixed.  I will send the details in a private message, look for the  icon above.

Collette Smiley Happy

 


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