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LesleyT
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TV box won't turn on

We have a very old Virgin digital TV box ( a Samsung one).  It won't turn on. We know it's got power ( because the Rd light on th standby button is on) and we've checked all the connections.  We've worked through all the trouble shooting pages on the website, and called the contact centre, but we can't figure out how to book an engineer.  Can anyone help?

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Re: TV box won't turn on

Hi LesleyT,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your TiVo®.

 

I'd love to help but at the moment I can't seem to locate your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details from you.

 

Speak soon!  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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LesleyT
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Re: TV box won't turn on

Hi Josh

Many thanks for getting back to me.  The account is my husband's name, which is probably why you couldn't find it.  Anyway, he's been into a Virginmedia shop and they have been very helpful.  A new plug and play TiVo box and broadband router should be delivered to us later this week, so hopefully that will solve the problem.

manythanks

Lesley

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Re: TV box won't turn on

Hi LesleyT,

 

That's great! Glad to hear the Virgin shop was able to help out.

 

Give me a shout if you need any help with your new equipment.

 

All the best  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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