Seems a monthly thing at the moment but both broadband and TV are down, but this time we cannot get through to support. On hold and automated blurb says you call will be answered in 30 seconds then 15mins later hang up and you get the other person has cleared.
happens about once a month and getting through to support is anything from 5mins to 30mins but on this last occasion support hung up therefore had no reported faults but to loose both tv and internet is stone age like!
Normally get some sort of compensation but by your tone you are not offering anything this time!?
Both TV and internet off yet again, top service virgin!!!
Can't even call until 8am which is when I leave for work YAY VIRGIN!!!
Worst service in any communication company as I cannot communicate with them **bleep**.
Still not been offered any compensation for ALL this hassle.
Rebooted everything several times since early this morning, tried to call them but after a few mins they tell you they are closed. Ran service tests on the portal and apparently we have a fault with on demand (when don't we have a fault with on demand) but all other services are fine haha, can't even get that right virgin.
Back from work now and yes you guessed it still off, my wife has called them several times throughout the day and the latest update is it will 100% be working by 11:30pm which will be exactly 24hrs since it went off!
We have also been told we will get compensation but they cannot say how much until its resolved which is fair enough I suppose. They will call us in 24hrs to explain the fault and let us know how much compensation we will receive, still want it all in writing Virgin.