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wellstuffed
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TV and Broadband not working

Help !

My TV and Broadband service has recently been hit, and when trying to report the issue via 150 or the 0345 number, I keep on getting "cut off" in the queue after 10 mins ... any ideas on how to report the service is down as I'm stuffed !

... by the way, only had Virgin media for just on one week .. phone service had a problem with incoming calls for 3 days, and now this .... does not bode well ! ...

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Forum Team
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Re: TV and Broadband not working

Hello wellstuffed,

 

Sorry to hear you're experiencing issues with your TV and Broadband and a warm welcome to the community.

 

I would like to take a look into this for you so I will need to gain access to your account to be able to check this further.

 

If you click on the purple envelope at the top right of your screen you will see a message waiting for you requesting further details.

 

Speak soon

Rose
Forum Team


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