Welcome to the Virgin Community, I'd like to apologise for the inconvenience you've been experiencing with your TV service recently, it's really not something we want for you!
I'd like to help to get this resolved and I've been able to locate your account to run some tests. We're not detecting any issues from our end at the moment, can you talk me through how your TiVo box is connected to your TV? If it's using a HDMI cable, would you be able to try a different one? Or that one on a different device? (lDVD player etc)
Look forward to hearing from you and getting to the bottom of this.
Hi andy ive been having the same problem since about last august.my tv keeps going off with an error message to phone virgin. I have now contacted virgin 3 times about this and they say there is nothing wrong. Ive done everything they have asked me to do and still no luck. They keep saying they will monitor my equipment for 24 hours and that i am to phone them back if i still have a problem within 24 hours but my tv will work properly for a few days but willthen start playing up again so i then have tongo through the same process. I have asked for an engineer to visit my address and he didnt turn up i stayed in all day. Ive asked for new equipment and that was a definate no. Do virgin think the equipment will last forever i have had mine for years. I am now thinking i may have to find a new provider.