Hi newbie here... Seems like I'm not the only one having issues with access to on demand and cinema etc. After what seemed an eternity I managed to speak to an advisor who suggested a restart and then a reset which meant I lost everything I am still without... So any advice would be very much appreciated right now..
[MOD EDIT: Subject heading changed to assist community]
Welcome to the community, I'm really sorry to learn about the problems you're experiencing with your TV service at the moment.
I've been able to locate your account and run some tests on the line from our end for you, we're seeing some problems with your box from our end and I'd like to arrange for a member of the team to come and take a closer look, if you're available?
I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.