I am reporting an error code 1011 on TV Medic for testing my RF signal strength and cable quality. It comes up with the error whilst it is trying to get a next case ID. Can anyone look into this please? it could be an external matter
Sorry to hear that you're having issues with the TV service, can I ask what problems you're experiencing at the moment?
I've been able to locate your account to run some tests on the set top box from our end and we're detecting some errors with your V+ box.
As a result, I'd like to arrange for a member of our team to come and take a closer look, if you're still experiencing the problems. I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.