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hamtrektng
On our wavelength
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TV Medic error code (Virgin+ HD)

I am reporting an error code 1011 on TV Medic for testing my RF signal strength and cable quality. It comes up with the error whilst it is trying to get a next case ID. Can anyone look into this please? it could be an external matter

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jb66
Alessandro Volta
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Re: TV Medic error code (Virgin+ HD)

Virgin stopped using tv medic 3 years ago, it no longer does an accurate test

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jb66
Alessandro Volta
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Re: TV Medic error code (Virgin+ HD)

Virgin stopped using tv medic 3 years ago, it no longer does an accurate test

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Forum Team
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Re: TV Medic error code (Virgin+ HD)

Hi hamtrekng

 

Sorry to hear that you're having issues with the TV service, can I ask what problems you're experiencing at the moment?

 

I've been able to locate your account to run some tests on the set top box from our end and we're detecting some errors with your V+ box.

 

As a result, I'd like to arrange for a member of our team to come and take a closer look, if you're still experiencing the problems. I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

Talk soon

Craig


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hamtrektng
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Re: TV Medic error code (Virgin+ HD)

From a recent screenshot of the problem

IMG_20161109_192515.jpg

 

 

 

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