I've just ordered a TV Package called the Big Bang. I wanted the Big Kahuna but I didn't want to upgrade my broadband from 100mb to 150mb so I was advised to take the Big Bang one. I agreed as long as the available TV channels are the same and that I'm really getting the big kahuna without the bigger broadband. Further checking online says the available TV channels are different. Have VM made a mistake?
I'm sorry to hear that there seems to be some confusion over the what channels available in the package you have. I'll be happy to help work this out.
You can see what channels are apart of your package via our Big Bang offer page. If you find that you are not getting the channels you want, give our care team a call on 150 Free from any Virgin Landline or 0344 454 1111 from any other line. Or alternatively you can chat online with our team via Contact Us.
Please do let us know how you get on. We're here to help if you need us.
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