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bob1963
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TCM appears then disappears

I have the basic TV package but was pleasantly surprised when the TCM movie channel became available recently..now it's disappeared again..any answers greatly appreciated
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Superuser
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Re: TCM appears then disappears

Some channels are put onto a lower tier as a taster and after a set period are removed






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bob1963
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Re: TCM appears then disappears

Thanks for prompt reply..rather shoddy attitude of virgin in my opinion..I'd assumed that it was one of the benefits of the recent £3.49 price hike..thanks anyway
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Superuser
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Re: TCM appears then disappears

OK I'll see if they can ensure you don't get any future samples so you're not disappointed when they're removed.

PS As a TV XL (sorry Full House) customer, I didn't ask for a temporary price reduction while you got free access to some of the channels I pay for.

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Superuser
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Re: TCM appears then disappears


bob1963 wrote:
Thanks for prompt reply..rather shoddy attitude of virgin in my opinion..I'd assumed that it was one of the benefits of the recent £3.49 price hike..thanks anyway

Channel owners take a cut of Virgins income for carriage of their channels on the more expensive packs. Occasionally they permit their channels to be extended to people on lower tiers, who are not contibuting to that income as a taster to get them to consider upgrading. I don't see why you consider that shoddy. Its called marketing, & you are getting something you would otherwise have to pay for.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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bob1963
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Re: TCM appears then disappears

You're entitled to your opinion as am I. I'm also of the opinion that if this"marketing" is going to take place then at least give the customer notice of what's going on. I'm aware that I was previously not paying for the benefit of a new channel but assumed I now was as part of the £3.49 price hike, well above the current inflation rate.
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Superuser
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Re: TCM appears then disappears

http://community.virginmedia.com/t5/Virgin-TV/Extra-Channels-free-this-weekend/m-p/3226721#M138469

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Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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Forum Team
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Re: TCM appears then disappears

Hi bob1963,

 

Welcome to the Community!

 

Sorry to hear you're unhappy with losing TCM.

 

As nodrogd had said, we will occasionally open up channels to lower packages. This enables customers on lower tiers to experience some of the great channels we have available so if they do decide to upgrade, they can see what they'd be getting.

 

All the best Smiley Very Happy

 

Josh

 

 


Tech fan? Have you read our Digital life blog yet? Check it out


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