Power surge protection has its limitations, sounds like possibly fried box, prob need to phone 150 and get it replaced.
If you connect to it using an ethernet lead does the light next to the wire flash, and is it possible to connect to the box at 192.168.0.1 and view its status.
Sorry to hear about the trouble experienced with your service Sandrafrancis,
I'm unable to locate your account at the moment but I'd like to check everything from this end for you.
I've sent you a private message so that we can confirm some details.
Hope to hear back from you soon,
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