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Jimmyjock50
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Subtitles ignored

So with two of our household needing subtitles, friends who are Deaf and need subtitles, this disappointing and archaic awareness of equal access to services for ALL customers, is not acceptable surely?

With Equality Act and common respect for customer needs, is it not about time Virgin saw not only the fairness of improving this service, but from a business aspect, made more money by promoting the service that is supportive of Deaf and Hard of Hearing customers. 

Has any progress been made or is there a clear theme of paying just lip service to those that have asked in the past? Such a shame from a normally good service otherwise 😔👎👐

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Superuser
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Re: Subtitles ignored

I'm sure that Virgin Media comply with their legal requirement on this matter.

If this doesn't match your requirement then I guess you have to go to a supplier who does better.

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Superuser
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Re: Subtitles ignored

All digital platforms have subtitle capabilities, so this is not really a platform (Virgin, Sky etc) issue. The technology is in place. Most of the major TV channels now provide subtitling, but there are still quite a few that do not. If there is an issue it is with these channels & the media companies that own them not providing this service.

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Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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