Thanks for your post and welcome to the forums. It's great having you here and getting involved in the Community.
Subtitles are mainly available on live TV channels. Some streaming or On Demand services may not offer subtitles. We promise that whenever subtitles are made available by a broadcaster, you'll be able to see them on Virgin TV.
You can turn on subtitles on your TiVo® box by simply pressing the'Subtitles' button on your remote.
If you have any further questions, come back and let us know.
Kath_F Forum Team
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Always a possibility although as there are millions of existing V boxes it would take a while.
However you can always choose to upgrade to TiVo before that happens. In general the costs are pretty low. It would cost a one off £9.99 for delivery and then no more than £5 a month to swap to a 500GB TiVo.
If you don't have TiVo already then you should also be able to move to a current bundle deal which could cancel out the monthly increase.
********************************** I work for Virgin Media - but all opinions posted here are my own
I don't understand why subtitles are available only on live TV but almost never on Virgin Catch up. The argument always used is that the broadcasters don't provide them. But they provided them for the live stuff in the first place. I don't follow.