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Izzye3296
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Stuck on welcome screen.

Got my new box and broadband yesterday. All got activated OK. Internet seems great. TV however is stuck on a welcome screen. Goes to a starting up screen, then back to welcome and flashes on a off.
Tech can't come until Saturday. I'm not happy at all. I got my box on wednesday, so i should be watching TV ON WEDNESDAY.

To be quite honest, I want to cancel the whole thing. Why am i paying so much money? It has started off horrendous already the first day we have the boxes. Doesn't seem worth it now, or reliable, and even more so since a tech can't come until Sat!
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Forum Team
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Re: Stuck on welcome screen.

Hello Izzye3296,

 

Thanks for posting and I'm sorry to learn about the issues you were having with your television service.

 

I can't seem to connect to the box from here to check if it's working again so please let me know whether you're still experiencing any problems.

 

Kind regards

Rose
Forum Team


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Izzye3296
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Re: Stuck on welcome screen.

Fixed
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