No upstream signal lock.
Most likely you will need an engineer out.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile
Welcome to the Community!
Really sorry to hear you're having trouble with your boxes.
I'd like to check this out for you but I can't seem to locate your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details.
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