Hi - both my tv and broadband are down. I think it is storm Doris related. I call the call center and tried to explain to the first person (broadband) that it was probably not a router issue. They tried to schedule a replacement anyway. Transferred to the tv area, had the same discussion. Did not know there was a storm in the U.K. and tried to schedule a tech to come out and replace the set top box. But can't do it for at least 8 days. Is there anyone I can speak with to make sense if this? Thanks.
also had sudden loss of all services, "no signal on this channel"
Area 15 (North London),
Tried using the service status / run check... it says i am a liar and that my equipment is turned off (not quite but i think you know what i mean ) Service status has 14 tv outages (all relating to on demands) but nothing relating to broadband or a total loss.
Yes - tried that before I called the center. It tells me that it thinks my equipment is switched off (which it isn't). I think there may be localized issues due to branches falling etc. I can still watch on demand on the TiVo, but there is no live TV.