After posting on here and having no reply from a Virgin staff member and again spending 30 mins on the phone with no answer (the kids wanting feeding so had to give up) I am finding this very problem very hard to get fixed
My second box has the Smart Card invalid error as ive had it switched off whilst ive had a new tv set up in the loft, Now I have one I cant use it because that message keeps popping up.
This forum is customer driven, with Virgin backup support, so it is normal for Forum Team staff to take several days to respond to posts. Also the more replies you get from other customers, or the more the thread is bumped, the more likely a response will be delayed.
If you are still having problems with phone contact (8am in the morning is your best bet for a quick response) then you can use online chat, via the "Contact Us" link at the foot of this page.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile