I have recently changed my subscription and now only have the standard box, however this is currently not working (no power light, will not switch on). I am unsure how long this has not worked for as it is in a spare room that is used sporadically . I have received my return packaging and was just in the process of returning my other equipment however now my other box is not working i will not be returning my other equipment as otherwise will have no other way of accessing my Virgin TV. Can you confirm who i need to speak to about this box ? We also have an error message of C130 when testing my service on one of the other boxes?