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Peter_L
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South Today replaced by London for the last 2 days - what's going on?

I live in Oxford and I usually get BBC South Today on channel 101 on my Tivo. The last two days I have been forced to watch BBC London which is of no interest to me whatever - this has happened occasionally but never for 2 days in a row. Can't you get your act together and keep me in the right region?

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Superuser
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Message 5 of 14
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Re: South Today replaced by London for the last 2 days - what's going on?

Who is to say its Virgins problem. I was on holiday in Cornwall last week, using a Sky+ box. On several occasions the London news was showing on 101 despite the EPG data clearly showing I was tuned to BBC South West, & should have been seeing Spotlight news.

 

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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Message 6 of 14
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Re: South Today replaced by London for the last 2 days - what's going on?

Hi Peter_L, 

 

I'm sorry to hear that your BBC regional channels have been mixed up a little, I've taken a look into things from our end, and you should be receiving BBC Oxford on Channel 101. I've just sent some signals down to your TiVo® so that it is showing the correct BBC region.

 

This may cause the TiVo® to reboot. Could you please monitor the situation and let me know if this has fixed the issue for you. 

 

Many thanks and apologies again

 

Huw


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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ozsat
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Message 2 of 14
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Re: South Today replaced by London for the last 2 days - what's going on?

I've just  checked the  1.30pm and 6.30pm versions from channel 101 on Wednesday and they were South Today at 1.30pm and Oxford News at 6.30pm (although also called 'South Today').

 

The only way I can get London News on TiVo is by going to BBC1 England or BBC1 AD  -  which are meant to be BBC1 London.

 

If London News goes out on 101 in Oxford area - it would be a BBC switching issue which occasionally happens if there is a local studio fault.

==================================
V6 TiVo (with MRS)
VIVID 350 Optical Fibre (350/20mb) in Area 31
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Superuser
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Message 3 of 14
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Re: South Today replaced by London for the last 2 days - what's going on?

You can also get this issue with BBC Breakfast if you use the BBC News channel (601 or 604) instead of 101.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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Peter_L
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Message 4 of 14
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Re: South Today replaced by London for the last 2 days - what's going on?

I don't really care what your records show - we were receiving London local news on those two days. Also the local news at 13:30 today was London. 

 

I live in Oxford which is miles away from London and well within the South Today region so why do I get a mix of Oxford and London? Is your cable network not fit for purpose?

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Message 5 of 14
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Re: South Today replaced by London for the last 2 days - what's going on?

Who is to say its Virgins problem. I was on holiday in Cornwall last week, using a Sky+ box. On several occasions the London news was showing on 101 despite the EPG data clearly showing I was tuned to BBC South West, & should have been seeing Spotlight news.

 

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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Message 6 of 14
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Re: South Today replaced by London for the last 2 days - what's going on?

Hi Peter_L, 

 

I'm sorry to hear that your BBC regional channels have been mixed up a little, I've taken a look into things from our end, and you should be receiving BBC Oxford on Channel 101. I've just sent some signals down to your TiVo® so that it is showing the correct BBC region.

 

This may cause the TiVo® to reboot. Could you please monitor the situation and let me know if this has fixed the issue for you. 

 

Many thanks and apologies again

 

Huw


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Peter_L
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Message 7 of 14
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Re: South Today replaced by London for the last 2 days - what's going on?

I am having exactly the same problems as I did last year. For the whole of last week I was getting news from London instead of Oxford (South East region). It is so frustrating as there's nothing I can do to change it to what should be the default region - I even tried rebooting my TIVO but it still booted up showing the London local news. Last time a moderator did a test on my tivo and reset it but do I have to go through all this process in order to get things put right?

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Message 8 of 14
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Re: South Today replaced by London for the last 2 days - what's going on?

Hi Peter_L,

Welcome back and I'm sorry to hear this has happened again.

I have sent the appropriate update to your box to help correct this for you.  Can you please reboot the box to refresh and let me know if this has resolved this for you?

Please keep me posted, I'm here to help if you need me.

Collette Smiley Happy


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Peter_L
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Message 9 of 14
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Re: South Today replaced by London for the last 2 days - what's going on?

Thanks Collette, I noticed that we were receiving South Today yesterday evening so I don't know what happened - I assumed someone had reset my Tivo remotely before 6pm yesterday.

Peter

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Message 10 of 14
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Re: South Today replaced by London for the last 2 days - what's going on?

Hi Peter_L,

Thanks for the update Smiley Happy

I'm pleased to hear you're now getting the correct regional news.  I was able to send an update to the box to realign it with the correct part of our network.  

I'm sorry for the disruption this caused.  Should it happen again don't hesitate to give us a shout.  We're here to help if you need us.

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


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