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Vickyp
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Some episodes unavailable

Hi, could someone please tell me why some series/episodes are not available to watch ? I go on search and discover, type in a show for example "haunted collector" the list of series and episodes appears but if I select an episode sometimes watching it is not an option. Some episodes may be a few years old, if they are not available then why do they even appear in the library? 

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Forum Team
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Re: Some episodes unavailable

Hi Vickyp,

 

Welcome to the forums and thanks for coming by Smiley Happy

 

The best way to check if something should be available On Demand is to check via our Online Listings.  Select 'On Demand' > Search for the programme you are after and if it lists the episodes there then this should be available for you to view via On Demand.  If it is not listed then it is not scheduled.

 

If you do find that a series/episode is listed via the online listings, doesn't show via the TiVo® box, then there could be an issue that we need to look into.  In the first instance reboot the box to refresh things over, if it doesn't appear after that, give us a shout here and we can look into it for you.

 

Give me a shout if you need anything Smiley Happy

 

Collette.


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